Increasing Employee & Client Engagement

In our house we are building, connection is the furniture we put in the house.  How and where it is placed tells a story, and where we will gather and how.  If you were in a room, you would naturally put the chairs facing each other and not back to back.  You would want to encourage connection and communication.  Most organizations have sofas back to back where everyone is on islands inhibiting connection.  Does that make sense…why would they do that? 

Feel free to add your comments at the bottom of this article on what’s worked for you. It’s a great way to make a good impression and meet new contacts.

Clients & Employees that are connected are passionate… 

Go to any College or Professional  Football game or College Basketball game and see this in action.  The sporting event is the “product”, yet the ticket holder which is the customer, will paint themselves in the “products” color and act all crazy supporting the “product”….RAVING FANS.  There are other examples.  Harley Davidson… people tattoo their logo on their bodies and are disciples of the brand.   I am making it my goal to get one of my clients or employees I manage to paint or tattoo my name on their bodies and show that same enthusiasm and passion for me and my services… Any Takers…J

There are several ways to create connections… 

One way is to do stewardship reviews.  Talk about where you are and where you want to be.  By talking about where you are, it creates understanding. By talking about the future, creates connections and commitment by engaging in the development process of what that will look like. The best example of that is during the courting phase of your significant other.  You are connecting with that person by sharing and dreaming of what the future will look like.  How you are going to handle certain situations, how many kids you are going to have, what type of house and community you want to live in….  The next step in the courting phase is ENGAGEMENT prior to the commitment of marriage.  It is not coincidence.  It is the process of how it draws the couple closer and ignites passion.  The other person on the other end needs to feel special, feel important, part of the success of the group and appreciated.  This leads us to our next topic of appreciation.

What ways are you creating connections?  Share your successes for everyone to learn.