Increasing Employee & Client Engagement

In our building of our house, measurement is the roof. We all want feedback. It is natural. We want it whether it is good or bad.

My wife loves American Idol. I am not really a fan, but have watched the show with her a couple of times. The fans vote to see who will continue on, but they have this panel of judges who critique the performance. From what I can tell the judges have no power on who moves on but everyone anxiously sits on the edge of their seats and awaits for the judges reactions to the performance like it means something. Paula Abdul typically tries to be overly nice and give positive critiques, but you have this one guy named Simon. You either love him or hate him. To get him to give you anything positive you REALLY have to EARN it because if he says something nice it is a rare feat.

Feel free to add your own comments at the bottom of this article on what’s worked for you.  It is a great way to make a good impression and meet new contacts.

We all want feedback…

We want some indication of where we are and how we are doing. We want to keep our finger on the pulse. See if we are alive or dead…

Feedback can be used for reinforcement and continuous improvement…

A company wants feedback from its customers and employees want feedback from its supervisors.  They want confirmation or be able to take corrective measures. The worst scenario is not knowing either way.  That leaves you status quo.  There is no such thing as staying the same.  You are either getting better or worse.  If you are not getting better than your competition is closing that gap, which is in turn making you worse.

Tiger Woods Relentless Pursuit of Perfection…

I just had lunch with Hank Haney, who is Tiger Woods golf coach and he told a story about how all of these players were saying they were working to be the number one player in the world.  After reading one of the articles, Tiger looked at Hank and said… “Do they not think I am going to get any better?”…   Hank went on to say… the only thing Tiger concentrates on is getting better.  He said he never has once heard him mention breaking any record or making any certain amount of money.  If he continues to improve, the other things will take care of themselves.  That is why Tiger is the best.

How do you utilize feedback from your clients and employees?  Share how feedback positively or negatively has helped you?